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Accenture,Bangalore
  Posted Date : 2015-02-09
Job Code GR/Projects Analyst/2015
Technology Projects Analyst
Skills Good communication skills
Location Bangalore
Job Description

Projects Analyst

  • Relevant experience into any Billing process and should be from telecom domain.
  • Good at Excel.
  • Qualification – Any graduate (technical graduate preferred) to be considered.
  • Mandatory Skills – Basic telecommunications experience (Projects, provisioning) + MS Excel (limiting to lookups/pivots/basic formulas and not beyond)
  • Candidate should be Flexible to work in any shift
  • Good communication skills

 

 

Accenture,Bangalore
  Posted Date : 2015-02-09
Job Code GR/Preprocess Trainer/2015
Technology Preprocess Trainer
Skills Excellent Communication, sound grammatical skills
Location Bangalore
Job Description

Preprocess Trainer 

  • 4-5 years overall
  • 2 + years relevant experience in soft skill and  preprocess Training and V & A training, experience for large batches
  • Any grad (non Tech), or under graduates, any industry
  • Open to shifts-Rotational
  • Excellent Communication, sound grammatical skills
  • Freelancers can also be considered.

Job Description

  • Conduct customer service training for new hires and recurrent training for employees in the areas of customer orientation, new products or processes, systems or tools used, etc
  • Assist with the development of training manuals, modules, and curriculum courses
  • Prepare all materials for training courses prior to class
  • Collect feedback from associates, agents, Supervisors, and Quality Monitoring team to identify new training needs
  • Maintain and update training materials as appropriate
  • Interact with training vendors and attend related training conferences and seminars
  • Accurately evaluate essential job training needs of service associates and delivering effective programs to meet those needs
  • Demonstrate ability to quickly learn and adapt to new policies and procedures, and processes of the customer service center
  • Maintain current understanding of policies and procedures, website changes, new products and processes of  clients and customer service center
 
       
 
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